RivCut Shipping: Free Shipping on CNC Machined Parts

Free Shipping at RivCut

Free shipping applies to ground service only. Standard and Economy orders ship free anywhere in the United States using UPS Ground or FedEx Ground. We pay for the box, the label and the ground ride to your door.

If you need your parts faster than ground can deliver, pick the Rush tier at checkout. Rush uses air or expedited carrier service (UPS Next Day Air, FedEx 2Day, etc.) and the carrier upgrade fee is added to your order. The exact upgrade cost shows on your quote before you pay, no surprises.

You see the full shipping price on the order summary at checkout. If your part qualifies for free ground shipping, you will see "FREE" next to the shipping line. If your order needs freight (LTL), our team will email you a price before we ship.

Ground shipping is free on the great majority of CNC orders. Air, freight and international are quoted at checkout. The price you see is the price you pay.

Shipping Speed Options

You pick the speed at checkout. The total time you wait has two parts:

1. Lead time, the days we need to make your parts.
2. Shipping time, the days the carrier takes to deliver.

Here is what each speed tier looks like for most CNC orders. Pick the one that matches your deadline.

All options include free standard packaging, insurance up to order value and tracking. Free shipping is for ground service only, Rush uses air/expedited carriers and is quoted at checkout.

The total time depends on the size and how many parts you order. Big orders take longer to make. Small orders can ship the same week.

Where We Ship

We ship CNC machined parts almost anywhere. Domestic shipping in the United States is free. International shipping is paid and shows the price at checkout.

Pickup at Union City, California

Live or work near the Bay Area? You can pick up your parts in person. Will-call pickup is free at our shop in Union City, California. There is no shipping wait at all.

How it works:

1. Pick "Will-Call / Pickup" at checkout.
2. We email you when your order is ready.
3. Drive to 33360 Dowe Ave, Union City, CA 94587.
4. Bring a photo ID and your order number.

Pickup hours are Monday to Friday, 8 AM to 5 PM Pacific Time. We do not have weekend pickup hours.

Use Your Own Carrier Account

Have a corporate UPS, FedEx, or DHL account with special rates? You can use it for your RivCut order. Pick "Your Shipping Account" at checkout. Type in your carrier and account number. We will use it to ship and your carrier will bill you direct.

This is helpful if:

• Your company has lower rates than ours.
• You want to bill shipping to a project code.
• You need a specific carrier service (like UPS Saver or FedEx Priority Overnight).

Heavy and Oversized Parts

Free ground shipping covers most parts. But UPS and FedEx have package size limits. If your order is too big or too heavy, we ship it by freight (LTL trucking) instead.

If your order needs freight, our team will email you a quote before we ship. You can approve the freight cost or pick will-call pickup instead at no charge.

What's Included and What's Not

Included free

• The shipping label and tracking number.
• Standard packaging (cardboard box, foam, bubble wrap).
• Insurance up to the order value.
• Email tracking updates.

Not included

• Custom or wood crating, only needed for very large parts; quoted on request.
• Saturday or signature delivery, available for an extra fee.
• Lift-gate or inside delivery, freight orders only; we will ask before shipping.
• Duties and import taxes, international orders only; the buyer pays these.

International Shipping

RivCut ships CNC parts to most countries. International shipping is not free, but the cost shows up at checkout before you pay. You can also use your own DHL or FedEx International account.

Things to know about international shipping:

• Duties and taxes: The buyer pays any duties, taxes and customs fees in the destination country. We do not collect these at checkout.
• Customs paperwork: We fill out the export forms for you. You may need to give us your VAT or tax ID number.
• Delivery time: Add 3 to 10 business days to the lead time for international ground or economy. Air service is faster but costs more.
• ITAR or export-controlled parts: Some parts cannot ship outside the US. We will let you know if your part has restrictions.

Tracking Your Order

You get an email with a tracking number as soon as your order ships. The tracking link works on UPS or FedEx websites. You can also see live tracking inside My Account on the RivCut site.

If you do not see your tracking email, check your spam folder. Then email [email protected] and we will resend it.

Damaged or Lost Shipments

Boxes get bumped sometimes. If your parts arrive damaged or your order goes missing, here is what to do:

1. Take photos of the box, the packaging inside and the damaged parts. Take them right away.
2. Email us at [email protected] within 5 business days of delivery. Include your order number and the photos.
3. Save the original packaging. The carrier will need it for the claim.
4. We replace the damaged parts at no charge and file the claim with the carrier ourselves.

For lost shipments, the same email rule applies. We will work with UPS or FedEx to track down the box. If they cannot find it, we re-make and re-ship at no cost to you.

Frequently Asked Questions

Does RivCut offer free shipping on CNC machined parts?

Yes, free shipping is for ground service only. Standard and Economy CNC orders ship free anywhere in the United States using UPS Ground or FedEx Ground. Rush orders use air or expedited carrier service (UPS Next Day Air, FedEx 2Day, etc.) and require a carrier upgrade fee, which is shown on your quote at checkout. Heavy or oversized parts may need freight (LTL), also quoted before we ship.

How long does shipping take?

Total time has two parts, lead time to make your parts plus shipping time. Most standard CNC orders ship in 7 to 10 business days. Rush orders ship in 1 to 7 business days. Economy orders ship in 10 to 15 business days. Ground shipping itself adds 1 to 5 days for delivery in the US.

Can I pick up my order in person?

Yes. Will-call pickup is free at our Union City, California shop. Pick this option at checkout. We email you when your order is ready. Bring a photo ID and your order number. Pickup hours are Monday to Friday, 8 AM to 5 PM Pacific Time.

Can I use my own UPS or FedEx account?

Yes. At checkout, pick "Your Shipping Account" and enter your UPS, FedEx, or DHL account number. We will use your account to ship. Your carrier will bill you direct.

Does RivCut ship internationally?

Yes. We ship CNC parts to most countries. International orders show the shipping price at checkout. Customers pay any duties, taxes and customs fees in their country. Some parts may have export restrictions.

What if my parts arrive damaged?

Email photos to [email protected] within 5 business days. We replace damaged parts at no charge and file the claim with the carrier. Save the original packaging until the claim is done.

Are very heavy or oversized parts free to ship?

Free ground shipping covers up to 70 pounds and 130 inches in length plus girth. Larger or heavier shipments need freight (LTL trucking). We email you a freight quote before shipping. You can also pick up large parts in Union City for free.

How do I track my shipment?

You get an email with the tracking number as soon as your order ships. The link works on UPS or FedEx websites. You can also see tracking inside My Account on the RivCut site.

Can I change the shipping address after I order?

Yes, if your order has not shipped yet. Email [email protected] with your order number and the new address. We will update it. Once a label is printed, we cannot change the address with the carrier.